Refund policy

Last updated: August 2026

Thank you for shopping at Grillpova.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.

Return Period

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must be:

The following items cannot be returned:

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Before returning any product, please contact our support team for return instructions.

Unauthorized returns may not be accepted.

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.

For all other returns, the customer is responsible for return shipping costs.

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it can no longer be cancelled and must follow the return process.

If you have any questions regarding this policy, please contact us:

Grillpova

Email: support@grillpova.com

Phone: +44 7446 371844

United Kingdom